Despite our best quality assurance efforts, occasionally customers do find bugs in our software.
You have a number of options to contact us if you have a question about how to use any of our products or
if you think you found a bug. These options are outlined below, please use them freely.
PRODUCT TECHNICAL KNOWLEDGE BASE
We encourage you to use our online knowledge base whenever you have an issue or question as the answer may be already readily available.
You can also send an e-mail to support@canamsoftware.com with a detailed description of the problem.
Please include the following information:
Name Company Name Phone number
E-mail address Product name Product version number, levelset and build number
TELEPHONE SUPPORT
You can also reach our Help Desk by calling (905) 712-3840. Canam Software provides a customer
Help Desk which is available to licensed users of our products. The Help Desk is available
from 9:00 am until 5:00 pm, (ET in North America) each business day. This Help Desk is staffed by
first and second-level technical support professionals.
Some of our best enhancement ideas come from new and/or prospective customers.
We publish the names of those people who have provided enhancement ideas that we have implemented
in Report Composer on the Help/Acknowledgements window. If you have ideas about something
you would like to see in our products, or about a brand new AllFusion:Gen related product
you would like to see, we would be delighted to hear from you!
Please send your suggestion to suggestions suggestions@canamsoftware.com
