Support and Help Documentation

Contacting Support

If you are experiencing an XML Thunder related issue, please contact us via email at support@canamsoftware.com. To help us resolve your issue as quickly as possible, please provide us with the following:

• The XML Handler Definition File
• The XML Schema/WSDL/Copybook used to create the handler definition
• A sample XML file that is being processed by the Reader or created by the Writer
• A description of the error being encountered (i.e. the values found in the CANAM-XML-STATUS structure after the call to the handler)
  • Return Code
  • Message
  • Position
  • Source
    
    

Help Documentation

You can access the XML Thunder Help File by going to Help -> Contents.



You will also find a Word document in the installation folder called XML Thunder Version 4 User Manual.